Since last night I have been unable to login to GCash. Did not change my MPIN. Wasn’t asked to change my MPIN recently. The GCash app would not just let me login. It gave the following error message:
There seems to be a problem. Please try again later. (Code HJL3)
Contacting GCash customer support was the last thing on my mind because we all know it takes them forever to respond let alone fix an issue. So I tried a couple of workarounds to see if I can fix this by myself.
The first workaround I tried was to change the MPIN. It still did not work.
Thought about uninstalling and reinstalling the GCash app but decided on changing the mobile number first. Since I don’t have any other number registered with GCash, I just re-entered my current number. After entering the authentication code and using my new MPIN, I was finally able to login.
I’ll do some searching online for this error or report this to GCash later on, but for now, you can try the workaround if you can’t login to GCASH:
- Tap on ‘Change’ on the GCash login screen.
- Select Yes when asked if you are sure to change the logged in number
- Use the number registered with GCash
- Enter the authentication code via SMS
- Login using your MPIN
If this doesn’t work then you’d have to report this to GCash customer support.
Anyone else who encountered this error? What fix worked for you? Do share in the comments below.
you are a legend dude. i had this problem for 2 days already. finally got the fix I badly needed. thanks. salute!
Thank you sir! It worked!
Hey man, it worked for me! Thank you.
It worked! Nice!! Thanks! !
Thanks.
It works for me… more than 3 days I keep on restarting my computer and still same error.
Question is why Gcash did not send notification about this and provide TS as you did.
Thanks much. 🙂
You’re a fvckng legend dude! works for me! I’m running of patience, been waiting for how many days already. thought updating would help. tnx!
Thanks Jay. ?
I was having the same problem for about 2 days already. I was hoping it would just be ok & it will be solved by itself but it didnt. Your instructions were spot on & now I can use my GCASH again. Thanks again…?
Wow! just wow! Thanks sir. It worked.
It worked for me. Thanks!
Thanks a lot dude you are a genius… ?
It actually worked. Thank you!!
You’re the man! Thanks!
Thanks! Genius!
Thanks man worked for me
Thanks bro it’s working…
This actually solved my problem. Been stuck with this problem for 4 days. I guess the cause for this error is due to the update (no idea how though).
omg this works. my last gcash tranx was Jun 16 and havent been able to log in since then. I was also hesitant to call the hotline. This is so helpful. Thank you
This works!!! Thanks a lot.
Another way to do this is you just need to clear data on app settings. It worked.
That’s right. Didn’t occur to me the first time around.
this works for me, thank you
Thanks it worked on me too. It’s been a week since i couldn’t log in!
if you already cleared the data will you be asked to type the sms code?that would be my problem coz i lost my gcash sim
Clearing the data of app settings also worked. Thanks
Hi Jay,
Thanks! It works fine by clicking Change and entering same mobile number. ‘X’
It really worked. You’re a genius. Thank you!
God mode Sir!
So glad I came across this article. I had the same problem a couple of days ago and don’t know what to do. Thanks for sharing!
It worked! Ang galing and very thankful sa pag share mo neto. God Mode! Genius!
thumbs up it works
THANKS ALSO FOR THE HELP
thanks for the help, got stuck with the same error for 1 day ?
Thank you! Tried your solution and it worked like a charm ?
Hi Jay! It worked for me too! Thank you so much. I couldn’t pay my pldt bill because of the stupid error. Now im good to go! Bless you!
i just re entered my number. and it works.nicely Done :), thank you
You’re Superb, Dude. Tnx so much. Problem for 4-days already solved! Tnx again.
you’re a genius, man.
Wow! This works! thank you! ???
It worked for me even with my old mpin. Big big help….Thanks so much!
Big big thanks for this it works!
It is now working. I really thought my account has been locked somehow. Thank you so much for this. Clearing cache didn’t work. This is a weird issue .
Thanks dude.!!finally working
thanks sir jay
Thx man youre the best. At first i thought it was because of globe maintenance. But i guess this is another issue that globe should try fixing. Thx again
Thank you very much!
Thanks! I’ve been struggling with the same issue for the past weeks. This is very helpful!
Ang galeng! Thank you!
Hi, still not working sa akin. After I typed in my MPIN, it will go to a verification process again and once I’ve inputted the number, an error pops up
This worked like a charm! Thanks Homie! Sucks that as customers we have to figure things out for ourselves. Lets Do Better Gcash! Damn!
THANK YOU FOR SHARING YOUR EXPERIENCE… YOU HELP A LOT OF PEOPLE…GOD BLESS.
Thank you for sharing. It worked right away. 5 stars for you ⭐⭐⭐⭐⭐
It worked!!! Thank you ❤
cool. i had this problem for a month… this is really awesome. thanks for the help
IT REALLY WORKS!!
BIG THANKS ?
Thanks man!!! Im 3days stuck on that annoying dialogue box! I check everyday my investment progress, so its a pain in the head for 3days unable to login to my account!.. thanks for the quick solution! Godbless!
Thanks a lot! It works?. First time to encounter this kind of err!
Thank you kala ko nahack na account ko puro error na ganyan lumalabas now nafix na sya thank you sa info. Apir ^_^
Great Jay…it works…now I can log in
worked like a charm! thanks!
Thanks really a big help to me…
Clear cache niyo lang gcash app.
How to clear app cache and app data in Android
Step 1: Head to the Settings menu. …
Step 2: Find Apps (or Applications, depending on your device) in the menu, then locate the app that you want to clear the cache or data for.
Step 3: Tap on Storage and the buttons for clearing the cache and app data will become available
Thank you <3
same issue and your solution is work. OMG, thank you so much !!!!!
Thank you. It works!
Uninstall the GCASH app, restart your phone then download and install again the app. When opening the GCASH app, you just log in. Provide your cp number, key-in your old PIN, enter the 6-digit verification code to your mobile number, and you are good to GO. ?
This is very helpful. Thank you very much!
Great. It worked for me.
Thank you.
Great, it worked. Thank you very much ?
Wow! Thanks po! I finally able to use my Gcash again!
Thank you lods.
it works. i was reported to gcash but of course nobody answers. thank you! google is really amazing.
Thanks to this! I have the same problem for 2weeks and this workaround fix the issue 🙂
Thanks you
Awesome! It worked. Thank you so much. (:
Thank you. ang bagal ng GCash Customer Service…
Thanks!! It worked. I was able to use my messenger and the *143 to pay QR and buy load tho before it was fixed :)) Still the app is best to use. Thanks again.
Thanks much for the info sir..It really worked 🙂
Thabks for sharing. It worked!
Great! It worked for me. Thanks Paps!
it worked! thanks for this! big help!
It worked!! Thanks a lot!!!
It does work. Thank you sir for sharing. God bless u more.
It works! I had the problem for the last 2 days. Good thing I search for the error code. Thanks.
Thanks a lot! I t really solve my problem. ?
It worked! Thank you so much! ?
Thanks a lot!! Had this problem for about a month!! Your workaround works great!!! The issue maybe caused by systems update of android…
Thanks Man 🙂 you’re a lifesaver hehe
any thing with regards to code ker3? this happened right after I fully verified my account
works for me too even if the error code is LO01401