Updated November 21, 2021 – read on for details
For most of last week, there has been an issue with GCredit. It wasn’t showing up as an option when I tried to use it in a few purchases. Turns out that GCash has been doing some system maintenance to fix this. Last Wednesday, I decided to report it to GCash customer service, but knowing that their hotline 2882 is often useless, I tried one of their social media accounts. Globe has one @talk2Globe and they’ve answered customer service reports so I figured GCash would have one as well as they have @gcashofficial.
However it turns out that it was only for PR and marketing via social media, so I assumed they had a separate Twitter account for customer support. Searched for “gcash customer support” on Twitter and it led me to an account that posed as one. Turns out it was a fake account meant to steal GCash users’ credentials: mobile number, full name, date of birth and most importantly the MPIN. Cutting to the chase, I was alarmed when that fake account asked for my MPIN:
I stopped the conversation there even after they messaged back insisting that I reply with my MPIN. This is something that real customer service would never, ever do. Ever. So never give it to them and if they ever do, 99% chance that you are being scammed.
So I did what I should have done in the first place, use the Help Center right inside the GCash app. Tap on the Profile icon on the lower-right corner of the app to open the side menu, then Help > Help Center. At the top of the page, tap on Submit a Ticket. You can then reply from inside the GCash app or via your registered email address since you’ll also receive a copy via email.
So to recap, GCash customer service can only be contacted in the following ways: email (firstname.lastname@example.org), self-help options at help.gcash.com, 2882 hotline, and from right inside the GCash app > Submit a ticket. All the other Twitter accounts out there are fake and would just scam you.
There is a legit gcash messenger. It should not ask you for your pin. You can do some gcash transaction there as well like buying load. It was the link you can click from. Gcash app itself.
April 15, 2020 — 5:06 pm
hi can you help me plss..if there other way to contact Gcash oe email.last june 8 when paying PLDT bill amounting to 2,306 was debited .there is a transaction that i paid dor the said amount but still no confirmation from PLDT ..ihave sent many email to gcash support until now no progress done..i was worried anytime soon my internet will cut and to think its 2,300 its a big deal to lost this money..thank you
June 21, 2020 — 12:05 pm
necy grace says:
pls help.me one of your member has scammed me.after i pay him he blocked me even his number i was calling him he did not answer.my money is 5950.ill transfer to his gcash.pls help me.
April 21, 2020 — 6:53 pm
Kimberly N. Camarote says:
Hi good afternoon ask ko lang po kong pwdi ko po bang palitan ang number ko po sa aking gcash card kasi nasira na po yong sim number na ginagamit ko sa gcash card ko ngaun. Sana po ako po inyong matulungan.. slamat po
June 23, 2020 — 11:47 am
Miss kim ano po ginawa nyu?napalitan po ba no.sa gcash kasi sakin din nawala cp ko..salamat
August 9, 2020 — 11:09 am
Panloko etong gcash..mga salaula
October 10, 2020 — 8:06 pm
Nag sent ako ng pera from my bdo to gcash tapos na debit ung bdo ko pero lako na tanggap sa gcash hnd pumasok sa gcash pero na bawas na sa bdo ko…
October 5, 2020 — 11:42 am
ako po sept 28 2020 papo. same case tayo papasok papo kayo sa gcash….
October 6, 2020 — 10:29 am
HERMALD DEBORDE says:
Hi Ms Kim, naresolve po ba yung concerned nyo about sa gcash sim nyo? Same case din kc sa akin, di na gumagana ang roaming sim ko so nong nirequired nila ako na mag update ng apps, need ko naman ng 6 digits code sent to my old sim to complete the log in sa new apps. e wala na nga yung dating sim ko.
August 4, 2021 — 12:46 pm
We have the same case.. Can i ask you what is the result of your complaint
May 20, 2021 — 10:58 am
marlon gomez says:
I can’t open my gcash sometimes. I can’t see the latest numbers of buying load with me.. I need the list of the numbers and the amounts i load… Is there any problem with the GCash app right now? Thank you..
April 24, 2020 — 8:29 pm
kim pasion says:
problema ko nmm dq mabuksan gcash ko submit a ticket ang lumalabas..then no connection ano ba yun…pls help nmn po anong gagawin ko
December 6, 2020 — 6:36 pm
Jazel Epino says:
I cannot connect my master card to my gcash
May 17, 2020 — 4:03 pm
Merlinda r.cambaya says:
Nag load ako sa sky namin at sa pinsan ko.samin 250 at sa pinsan ko99.yong gcash money ko na bawasan na.pero di naman na load sa skycable namin pareho.nag txt na din ako sa 23667.walang reply.please needed help
May 21, 2020 — 6:02 pm
Henry monis says:
Mam sir my problema po ung g cash ko dko ma transfer ung pera ko sa wallet ni grab to g cash salmat po
May 28, 2020 — 7:11 pm
Romart Kim Aguilar says:
Good morning…. I want to report the SIM no. 09517166730 which I was sent Gcash money of 2300.00.it was mistaken please refund my money back to my acct no… 09665868639…. Ref. No of the transaction 8000220290717 time 1:13pm 6/11/20.tumatawag po ako sa hotline nobody answered kaya nagmsg.na Lang po ako para there is an action.09517166730 ay Hindi Gcash member or Hindi naka apps sa gcash thanks Sana maaksyunan po nyo agad ito.more power gcash
June 12, 2020 — 10:27 am
Charles Ray Virtudazo says:
We also experienced na wrong send ang money to a number which is not a GCash account. Ask lang po ako sir, were you able to received the refund? Thank you.
June 27, 2020 — 1:06 pm
Dennis dayto says:
Hi po. Tanung ko lng kung naibalik po ba ung pera nyo ng GCash? Same case lang dn kc tau. Nagkamali lang ako ng isang number pero ndi naman ata registered sa gcash ung # na nasendan ko.
December 26, 2020 — 9:22 pm
Sir paki check yong # na to niloadan ko ng reg.P130 kahapon 8:30am june 10 2020,
Bakit inde pumasok yong load sa kanya.
Ito ref #.333764537
June 12, 2020 — 4:24 pm
Kristian Jay Igaya says:
Pano po kaya ang gagawin pag nakapg send ako sa number na hindi na active? Mairerefund ko pa kaya yon? Parehas nyang number hng gamit. Ang mali lang sa isang number nya na naka save sken ang napdalan ko, hindi na pala active yung number na yon. Please help me. Thanks 😞
June 12, 2020 — 5:47 pm
normita valencia says:
i need support, ung gcash ko nakalink sa paypal ko, then gumawa akong new account ng paypal ko then ng send money ako ng paypal sa new account kaso ung new account hindi pa fully verified so nirefund ko ngaun sabi sa refund na refunded na daw sa paypal master card ng gcash ko kaso wala akong makitang pera sa gcash master card then bigla nalang deactivate ang master card ko panu ko ba makukuha ung nirefund ko na sabi sa master card ko daw narefund ung pera ko anyare??
October 17, 2020 — 2:06 pm
Joe Ann Medina says:
need help nagagamit yung gcash ko pambayad ng hindi ko alam ASAP help
June 22, 2020 — 9:33 am
KheannJgian Camarote says:
Hi ask lang po ako kong pwedi po bang palitan yong number ko po sa gcash card ko po kasi nasira na yong sim ko kaya di ko ma access yong gcash ko … Sana po ako inyong tulungan salamat
June 23, 2020 — 11:54 am
I will pay may sun cellular account via GCash last april, may & June 2020 sadly last june 17 sun cellular cut my line due to non payment. Itinwagan ko sun cellular and give my full details of payment according to them mo remittance from gcash. Tumawsg ako s gcash hotline regarding my concern and ms. Mirasol the customer service ask me all the details them she gave me a ticket no. 10611618. But unfortunately until now my line is still not working. I called the sun cellular again right now to follow up my line but the customer service said. I have still unpost payment.. WhT happened to my bills payment. Please explain.
June 27, 2020 — 11:02 am
hi can you help me plss..
I just paid my PLDT bill amounting to, P1,949 thru my gcash this afternoonJuly 6,2020, then after entering all the details and already on the page for confirmation, na stuck na, and when i press the confirm button it says it is already confirmed, na debit na rin po sa gcash ko pero still ko confirmation from PLDT. Ano gagawin ko po. Thank you!
July 6, 2020 — 4:00 pm
Myrna Andres says:
Hello gcash naisend na po eaw sainyo ung no.ng gcash ng asawa ko 09156990511 galing sa makatizen makatulong5k program pero until now pa,Rolando Andres 09156990511
July 10, 2020 — 5:23 pm
Rosemarie manahan says:
Good day… Why my atm cannot withdraw and its decline?
July 18, 2020 — 8:47 am
Joesan Rose Efsiaca Corea says:
I need my money back
July 27, 2020 — 7:35 am
Napanu po gcash niyo maam? Same mu gcash can’t open they ate my money also. Panu po mabalik
September 18, 2020 — 12:40 pm
Joesan Rose Efsiaca Corea says:
How can my money back po may maling 2digit n nagkabaliktad s accont number n sinendan ko ng pera gcash to pnb account…panu kopo kaya un maibabalik
July 27, 2020 — 7:37 am
LEILANI C. LANGUIAN says:
gcash ayusin nmn ninyo ang services nyo, until now dko p nttnggp ang receipt ng aking bnyran july 17, 2020, ano po b ang active no nyo pr mtwgan
July 30, 2020 — 3:46 pm
Good Evening.. Merun akong 6k balance sa Gcash ko. Binayaran ko ang g credit ko ng 2,225 pesos.. Dapat ang matira 3,775 pesos.. Pro bakit ang natira 1500 nalang? Asan ang 1,700?
Tapos ngayon ang 1500 natira senend ko sa Account ng asawa ko ngayon wla siya na received sa gcash niya na 1500 tapos naging zero balance na ng gcash ko?
Ano to? Pki explain? 3700 pesos ang nawala sa Balance ko.paki explane please..salamat…
August 5, 2020 — 8:54 pm
Walang kuwenta gcash…panloko
Dami ng naloko dyan…
October 10, 2020 — 8:08 pm
They have a poor customer service. Looking for someone that I could send the complaint.
August 26, 2020 — 7:16 pm
Ricky Tito Q Frial says:
bakit bumababa gscore ko. dati 637 n tapus naging 612 . ngayon 587 n lang.. almost 50k ang transaction ko last month nung 637 p.
September 28, 2020 — 5:51 pm
Charisse r torres says:
Hello y does my gcash keep on debiting my account it says that its for google but i havent availed any subscription or whatsoever where can i complain regarding this do u even have emails for customer concerns ?
May 14, 2021 — 8:23 pm
Good day san kaya pwede mag reklamo di maganda ang customer service nila dapat palitan mga customer na yan..di pa na solve ang concern ko sila ba nag declared ng solved ang concern ko loko mga agent na yan.
June 30, 2021 — 1:41 pm