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How to contact GCash Customer Service

For most of last week, there has been an issue with GCredit. It wasn’t showing up as an option when I tried to use it in a few purchases. Turns out that GCash has been doing some system maintenance to fix this. Last Wednesday, I decided to report it to GCash customer service, but knowing that their hotline 2882 is often useless, I tried one of their social media accounts. Globe has one @talk2Globe and they’ve answered customer service reports so I figured GCash would have one as well as they have @gcashofficial.

However it turns out that it was only for PR and marketing via social media, so I assumed they had a separate Twitter account for customer support. Searched for “gcash customer support” on Twitter and it led me to an account that posed as one. Turns out it was a fake account meant to steal GCash users’ credentials: mobile number, full name, date of birth and most importantly the MPIN. Cutting to the chase, I was alarmed when that fake account asked for my MPIN:

Fake Gcash customer support account
Fake Gcash customer support account almost got away with my MPIN

I stopped the conversation there even after they messaged back insisting that I reply with my MPIN. This is something that real customer service would never, ever do. Ever. So never give it to them and if they ever do, 99% chance that you are being scammed.

So I did what I should have done in the first place, use the Help Center right inside the GCash app. Tap on the upper-left icon to open the side menu, then Help > Help Center. You can browse the self-help topics or wait for the Live Chat icon to appear on the bottom-right corner of the screen. Tap on that, then tap Live chat and you would be connected to the real customer service team of GCash. No need to call their hotline 2882, you still can but Live chat would be enough to get help. A big improvement is that you would also get a transcript of your chat session sent to the email address associated with your GCash account.

So to recap, GCash customer service can only be contacted in the following ways: email (support@gcash.com), self-help options at help.gcash.com, 2882 hotline and the most convenient Live chat from right inside the GCash app. All the other Twitter accounts out there are fake and would just scam you.

22 replies on “How to contact GCash Customer Service”

There is a legit gcash messenger. It should not ask you for your pin. You can do some gcash transaction there as well like buying load. It was the link you can click from. Gcash app itself.

hi can you help me plss..if there other way to contact Gcash oe email.last june 8 when paying PLDT bill amounting to 2,306 was debited .there is a transaction that i paid dor the said amount but still no confirmation from PLDT ..ihave sent many email to gcash support until now no progress done..i was worried anytime soon my internet will cut and to think its 2,300 its a big deal to lost this money..thank you

pls help.me one of your member has scammed me.after i pay him he blocked me even his number i was calling him he did not answer.my money is 5950.ill transfer to his gcash.pls help me.

Hi good afternoon ask ko lang po kong pwdi ko po bang palitan ang number ko po sa aking gcash card kasi nasira na po yong sim number na ginagamit ko sa gcash card ko ngaun. Sana po ako po inyong matulungan.. slamat po

I can’t open my gcash sometimes. I can’t see the latest numbers of buying load with me.. I need the list of the numbers and the amounts i load… Is there any problem with the GCash app right now? Thank you..

Nag load ako sa sky namin at sa pinsan ko.samin 250 at sa pinsan ko99.yong gcash money ko na bawasan na.pero di naman na load sa skycable namin pareho.nag txt na din ako sa 23667.walang reply.please needed help

Mam sir my problema po ung g cash ko dko ma transfer ung pera ko sa wallet ni grab to g cash salmat po

Good morning…. I want to report the SIM no. 09517166730 which I was sent Gcash money of 2300.00.it was mistaken please refund my money back to my acct no… 09665868639…. Ref. No of the transaction 8000220290717 time 1:13pm 6/11/20.tumatawag po ako sa hotline nobody answered kaya nagmsg.na Lang po ako para there is an action.09517166730 ay Hindi Gcash member or Hindi naka apps sa gcash thanks Sana maaksyunan po nyo agad ito.more power gcash

Hi Sir,

We also experienced na wrong send ang money to a number which is not a GCash account. Ask lang po ako sir, were you able to received the refund? Thank you.

Sir paki check yong # na to niloadan ko ng reg.P130 kahapon 8:30am june 10 2020,
Bakit inde pumasok yong load sa kanya.
Ito ref #.333764537

Pano po kaya ang gagawin pag nakapg send ako sa number na hindi na active? Mairerefund ko pa kaya yon? Parehas nyang number hng gamit. Ang mali lang sa isang number nya na naka save sken ang napdalan ko, hindi na pala active yung number na yon. Please help me. Thanks 😞

Hi ask lang po ako kong pwedi po bang palitan yong number ko po sa gcash card ko po kasi nasira na yong sim ko kaya di ko ma access yong gcash ko … Sana po ako inyong tulungan salamat

I will pay may sun cellular account via GCash last april, may & June 2020 sadly last june 17 sun cellular cut my line due to non payment. Itinwagan ko sun cellular and give my full details of payment according to them mo remittance from gcash. Tumawsg ako s gcash hotline regarding my concern and ms. Mirasol the customer service ask me all the details them she gave me a ticket no. 10611618. But unfortunately until now my line is still not working. I called the sun cellular again right now to follow up my line but the customer service said. I have still unpost payment.. WhT happened to my bills payment. Please explain.

Thank you
Evelyn

hi can you help me plss..
I just paid my PLDT bill amounting to, P1,949 thru my gcash this afternoonJuly 6,2020, then after entering all the details and already on the page for confirmation, na stuck na, and when i press the confirm button it says it is already confirmed, na debit na rin po sa gcash ko pero still ko confirmation from PLDT. Ano gagawin ko po. Thank you!

How can my money back po may maling 2digit n nagkabaliktad s accont number n sinendan ko ng pera gcash to pnb account…panu kopo kaya un maibabalik

gcash ayusin nmn ninyo ang services nyo, until now dko p nttnggp ang receipt ng aking bnyran july 17, 2020, ano po b ang active no nyo pr mtwgan

Good Evening.. Merun akong 6k balance sa Gcash ko. Binayaran ko ang g credit ko ng 2,225 pesos.. Dapat ang matira 3,775 pesos.. Pro bakit ang natira 1500 nalang? Asan ang 1,700?

Tapos ngayon ang 1500 natira senend ko sa Account ng asawa ko ngayon wla siya na received sa gcash niya na 1500 tapos naging zero balance na ng gcash ko?

Ano to? Pki explain? 3700 pesos ang nawala sa Balance ko.paki explane please..salamat…

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