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GCash Customer Service – No More Chat Support

In a bizarre and anti-consumer move, GCash has stopped offering customer support via chat. Back in February, you can reach their customer service team via chat from within the app which was great because they don’t have a dedicated hotline.

Sadly, that is no longer available, instead, we now need to create a ticket in order to reach out to their virtually non-existent customer service team.

While almost every other business has enhanced their customer service efforts by embracing social media, GCash has went into the opposite direction and made it harder for customers to get help. They still don’t have a dedicated hotline, no presence in Facebook or Twitter and now the only way to reach them is by creating a ticket. Frustrating!

If any one from GCash is reading this, how can you be so unkind and unhelpful to your customers?

Disclaimer: This blogger is not connected to GCash

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Concerned Online Citizens vs Executive Secretary et al.

Last July 29, 2020, Concerned Online Citizens – social media personalities, bloggers, artists, professionals even students who use the internet and social media to speak on issues of public concern in filed a petition to strike down as unconstitutional the Anti-Terror Law.

  • Let’s fight for our rights both online and offline
  • The Bill of Rights should apply everywhere, including the internet
  • Free expression should be protected across frontiers and the media we use
  • There should be no threats and no terrorist-tagging of citizens expressing themselves online and offline
  • 73 million online Filipinos should be protected
  • The people should not be afraid of government. The government should be afraid of its people.
  • Cybercrime Law noon, terror law ngayon
  • Kung walang ginagawang mali, bakit takot ang gobyerno sa placards at Facebook posts

I am humbled and privileged to join some of the biggest names on social media today:
@macoydubs1

@SexbombGurl

@robcham

@victoryliner

@thysz

@markgeronimo_

@ka_bino

@PinoyAkoBlog

@darnitJC

@mongster

@leanporquia

@Punongbayan_

@albertraqueno

@blogie

@TheRainBro

@giasison

& Aling Marie

Below is a fully copy of our petition.

We wish we could have added more, however time & the restrictions of the on-going community quarantine have prevented us from doing so.

Follow & interact with all of each of us, we are eager to hear from you as well especially if you have experienced harassment or being attacked online for speaking up. Together, we will defend and fight for our rights be online or offline.

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Thirty-five

I am now in my mid thirties. Life has been tough, especially in the last couple of years. And I never thought that I would be alive in the age of a pandemic. On the other hand, it’s been fun, challenging and worth the pains, struggles, setbacks and even defeats. It’s great to be alive!

The past couple of months, in particular, have been amazing – I’ve launched a science podcast, a newsletter, and recently, an advocacy group that had already made great strides towards its goals. Other side projects are steadily moving forward even if it’s in small baby steps.

In the coming days, I’d be joining other brave bloggers and netizens in a great and noble endeavor. Just to be in their company is both humbling and a great privilege.

On the home front, I am mightily proud of being able to sharpen my cooking skills. Salads and more vegetables have become part of my diet. Something my mom would definitely be proud of. Perhaps I’d talk more about it in the upcoming posts.

Much more needs to be done. My growing pile of books to read for starters. Sticking to regularly updating this blog and adding a few chapters to a writing project that’s really close to heart.

Adding a few pounds wouldn’t hurt. Improving my skills and staying healthy – getting through this year in the age of coronavirus would remain my primary pre-occupation. To all my friends, colleagues, readers and followers, thank you to each and one of you!

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LIFE Hacks with Atty Chel Diokno

It’s been a tiring, busy yet very fulfilling week as together with good friends and colleagues, we’ve launched the first installment of our ‘LIFE Hacks‘ series of webinars last June 27, 2020.

Our keynote speaker is none other than the venerable human rights defender, nationalist and founding Dean of De La Salle University’s College of Law, Atty Chel Dionko in which he talked about the Anti-Terrorism Bill and the recent cyber-libel conviction against veteran journalist Maria Ressa.

The webinar series is the inaugural project for our little volunteer group Lasallian Initiative for Empowerment or LIFE. Our mission is to help our fellow Filipinos, especially the youth, to better understand current issues and take part in the national conversation.

Despite the speed bumps and misses, we were surprised that the event exceeded most of our expectations given that we only had almost a week to put it all together. It was also my first foray into moderating or hosting a webinar and the experience has been a humbling and inspiring learning experience for me.

Apart from managing the logistics of the webinar and hosting it, I also handled the technical production – learning how to use and setup OBS Studio to jazz up our zoom webinar the night before and live streaming the event on our Facebook page. All those years of tinkering with computers, sound mixers and DIY-community theater really helped a lot.

We’re now working on our next event which would be a lot smoother and better thanks to all the valuable lessons we learned from the pilot episode. I’ll be talking more about this soon in the coming days.

If you’re one of those who joined our first ‘LIFE Hacks’ thank you from the bottom of our hearts. We look forward to seeing you in the next installment soon!