Categories
Asides

GCash Customer Service – No More Chat Support

In a bizarre and anti-consumer move, GCash has stopped offering customer support via chat. Back in February, you can reach their customer service team via chat from within the app which was great because they don’t have a dedicated hotline.

Sadly, that is no longer available, instead, we now need to create a ticket in order to reach out to their virtually non-existent customer service team.

While almost every other business has enhanced their customer service efforts by embracing social media, GCash has went into the opposite direction and made it harder for customers to get help. They still don’t have a dedicated hotline, no presence in Facebook or Twitter and now the only way to reach them is by creating a ticket. Frustrating!

If any one from GCash is reading this, how can you be so unkind and unhelpful to your customers?

Disclaimer: This blogger is not connected to GCash

Categories
Opinion

From Russia with vaccine

The image above sums up the process of how a vaccine is developed. Now that we’re living in a global pandemic, a vaccine is seen as something that will bring an end to lockdowns, economic downturns, and a return to normalcy. Hence the next image:

Scientists and vaccine makers around the world are racing to make one that is safe and effective against SARS-CoV-2 with the World Health Organization leading the global effort at an unprecedented pace. At the moment, there are more than 165 vaccines being developed of which 31 are in various stages of human trials.

The latest to grab international headlines is dubbed Sputnik-V which was announced by no less than Russian President Vladimir Putin on August 11 as ‘ready for public use.’ Much like how the first Sputnik satellite drew global attention back in 1957, Russia’s COVID-19 vaccine brought much shock and awe the world over.

The shock as scientists and medical experts has condemned Russia’s approval of a COVID-19 vaccine that has skipped Stage 3 phase of clinical trials. Apart from the risks of side effects that could be harmful, a vaccine that turns out to be ineffective could undermine immunization efforts the world over and not just against the coronavirus. This would even play into the hands of anti-vaxxers to further their agenda. Overall, it threatens global health atop of the natural threat that is COVID-19 which has already killed millions, destroyed livelihoods, and caused worldwide suffering.

It didn’t help that President Durterte was quick to announce that Russia would be supplying the vaccine to the Philippines, something that he has been desperately clinging on to as his administration has struggled and miserably failed to contain the spread of COVID-19 in the country. Never mind that even Russian health experts have voiced their opposition to fast-tracking Sputnik-V, Duterte even volunteered to be the first Filipino to get injected.

Days after his late-night address, his spokesperson confirmed that indeed the Philippines would be participating in the Phase III trials for the Russian vaccine. Ironic since the administration has used another controversial vaccine – Dengvaxia, to score political points against the opposition.

If this is not madness, I don’t know what else is.

Categories
Asides

Concerned Online Citizens vs Executive Secretary et al.

Last July 29, 2020, Concerned Online Citizens – social media personalities, bloggers, artists, professionals even students who use the internet and social media to speak on issues of public concern in filed a petition to strike down as unconstitutional the Anti-Terror Law.

  • Let’s fight for our rights both online and offline
  • The Bill of Rights should apply everywhere, including the internet
  • Free expression should be protected across frontiers and the media we use
  • There should be no threats and no terrorist-tagging of citizens expressing themselves online and offline
  • 73 million online Filipinos should be protected
  • The people should not be afraid of government. The government should be afraid of its people.
  • Cybercrime Law noon, terror law ngayon
  • Kung walang ginagawang mali, bakit takot ang gobyerno sa placards at Facebook posts

I am humbled and privileged to join some of the biggest names on social media today:
@macoydubs1

@SexbombGurl

@robcham

@victoryliner

@thysz

@markgeronimo_

@ka_bino

@PinoyAkoBlog

@darnitJC

@mongster

@leanporquia

@Punongbayan_

@albertraqueno

@blogie

@TheRainBro

@giasison

& Aling Marie

Below is a fully copy of our petition.

We wish we could have added more, however time & the restrictions of the on-going community quarantine have prevented us from doing so.

Follow & interact with all of each of us, we are eager to hear from you as well especially if you have experienced harassment or being attacked online for speaking up. Together, we will defend and fight for our rights be online or offline.

Categories
Science

AGHAM – The State of Science & Technology in the Philippines

Was able to join a webinar by Advocates of Science and Technology for the People or AGHAM on The State of Science & Technology in the Philippines and although I had to leave early, it’s an eye-opener not just for science geeks but also for anyone who believes in science.

The COVID-19 pandemic has not only exposed the terrible health care, education and governance of the Philippines, the same could be said of science and technology.

Below is a presentation featured in today’s webinar:

Aside from good governance, good science and technology is badly needed not only if we are to control the COVID-19 pandemic, but also to move the country forward in genuine growth and progress.