GCash Login Error Code HJL3

Since last night I have been unable to login to GCash. Did not change my MPIN. Wasn’t asked to change my MPIN recently. The GCash app would not just let me login. It gave the following error message:

There seems to be a problem. Please try again later. (Code HJL3)

Contacting GCash customer support was the last thing on my mind because we all know it takes them forever to respond let alone fix an issue. So I tried a couple of workarounds to see if I can fix this by myself.

The first workaround I tried was to change the MPIN. It still did not work.

Thought about uninstalling and reinstalling the GCash app but decided on changing the mobile number first. Since I don’t have any other number registered with GCash, I just re-entered my current number. After entering the authentication code and using my new MPIN, I was finally able to login.

I’ll do some searching online for this error or report this to GCash later on, but for now, you can try the workaround if you can’t login to GCASH:

  • Tap on ‘Change’ on the GCash login screen.
  • Select Yes when asked if you are sure to change the logged in number
  • Use the number registered with GCash
  • Enter the authentication code via SMS
  • Login using your MPIN

If this doesn’t work then you’d have to report this to GCash customer support.

Anyone else who encountered this error? What fix worked for you? Do share in the comments below.

91 Replies to “GCash Login Error Code HJL3”

  1. you are a legend dude. i had this problem for 2 days already. finally got the fix I badly needed. thanks. salute!

    1. It works for me… more than 3 days I keep on restarting my computer and still same error.
      Question is why Gcash did not send notification about this and provide TS as you did.
      Thanks much. 🙂

    2. You’re a fvckng legend dude! works for me! I’m running of patience, been waiting for how many days already. thought updating would help. tnx!

  2. Thanks Jay. 🙂
    I was having the same problem for about 2 days already. I was hoping it would just be ok & it will be solved by itself but it didnt. Your instructions were spot on & now I can use my GCASH again. Thanks again…🙂

  3. This actually solved my problem. Been stuck with this problem for 4 days. I guess the cause for this error is due to the update (no idea how though).

  4. omg this works. my last gcash tranx was Jun 16 and havent been able to log in since then. I was also hesitant to call the hotline. This is so helpful. Thank you

    1. if you already cleared the data will you be asked to type the sms code?that would be my problem coz i lost my gcash sim

  5. So glad I came across this article. I had the same problem a couple of days ago and don’t know what to do. Thanks for sharing!

  6. Hi Jay! It worked for me too! Thank you so much. I couldn’t pay my pldt bill because of the stupid error. Now im good to go! Bless you!

  7. It is now working. I really thought my account has been locked somehow. Thank you so much for this. Clearing cache didn’t work. This is a weird issue .

  8. Thx man youre the best. At first i thought it was because of globe maintenance. But i guess this is another issue that globe should try fixing. Thx again

  9. Hi, still not working sa akin. After I typed in my MPIN, it will go to a verification process again and once I’ve inputted the number, an error pops up

  10. This worked like a charm! Thanks Homie! Sucks that as customers we have to figure things out for ourselves. Lets Do Better Gcash! Damn!

  11. Thanks man!!! Im 3days stuck on that annoying dialogue box! I check everyday my investment progress, so its a pain in the head for 3days unable to login to my account!.. thanks for the quick solution! Godbless!

    1. Thank you kala ko nahack na account ko puro error na ganyan lumalabas now nafix na sya thank you sa info. Apir ^_^

  12. How to clear app cache and app data in Android

    Step 1: Head to the Settings menu. …
    Step 2: Find Apps (or Applications, depending on your device) in the menu, then locate the app that you want to clear the cache or data for.

    Step 3: Tap on Storage and the buttons for clearing the cache and app data will become available

  13. Uninstall the GCASH app, restart your phone then download and install again the app. When opening the GCASH app, you just log in. Provide your cp number, key-in your old PIN, enter the 6-digit verification code to your mobile number, and you are good to GO. 🙂

  14. it works. i was reported to gcash but of course nobody answers. thank you! google is really amazing.

  15. Thanks!! It worked. I was able to use my messenger and the *143 to pay QR and buy load tho before it was fixed :)) Still the app is best to use. Thanks again.

  16. Thanks a lot!! Had this problem for about a month!! Your workaround works great!!! The issue maybe caused by systems update of android…

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