Since last night I have been unable to login to GCash. Did not change my MPIN. Wasn’t asked to change my MPIN recently. The GCash app would not just let me login. It gave the following error message:
There seems to be a problem. Please try again later. (Code HJL3)
Contacting GCash customer support was the last thing on my mind because we all know it takes them forever to respond let alone fix an issue. So I tried a couple of workarounds to see if I can fix this by myself.
The first workaround I tried was to change the MPIN. It still did not work.
Thought about uninstalling and reinstalling the GCash app but decided on changing the mobile number first. Since I don’t have any other number registered with GCash, I just re-entered my current number. After entering the authentication code and using my new MPIN, I was finally able to login.
I’ll do some searching online for this error or report this to GCash later on, but for now, you can try the workaround if you can’t login to GCASH:
- Tap on ‘Change’ on the GCash login screen.
- Select Yes when asked if you are sure to change the logged in number
- Use the number registered with GCash
- Enter the authentication code via SMS
- Login using your MPIN
If this doesn’t work then you’d have to report this to GCash customer support.
Anyone else who encountered this error? What fix worked for you? Do share in the comments below.
you are a legend dude. i had this problem for 2 days already. finally got the fix I badly needed. thanks. salute!
June 28, 2019 — 9:37 pm
Miriam Lumanas says:
Thank you sir! It worked!
July 20, 2019 — 7:59 am
Hey man, it worked for me! Thank you.
August 10, 2019 — 7:09 pm
It worked! Nice!! Thanks! !
July 29, 2019 — 1:11 pm
August 10, 2019 — 10:08 am
DRICH BALTAZAR says:
It works for me… more than 3 days I keep on restarting my computer and still same error.
Question is why Gcash did not send notification about this and provide TS as you did.
Thanks much. 🙂
July 31, 2019 — 1:32 pm
Maynard Penales says:
You’re a fvckng legend dude! works for me! I’m running of patience, been waiting for how many days already. thought updating would help. tnx!
August 8, 2019 — 1:49 pm
Thanks Jay. ?
I was having the same problem for about 2 days already. I was hoping it would just be ok & it will be solved by itself but it didnt. Your instructions were spot on & now I can use my GCASH again. Thanks again…?
June 29, 2019 — 10:34 am
Abegail Jane F. Sumbillo says:
Wow! just wow! Thanks sir. It worked.
July 20, 2019 — 2:11 pm
It worked for me. Thanks!
June 30, 2019 — 1:33 am
Eish Bhardwaj says:
Thanks a lot dude you are a genius… ?
July 13, 2019 — 6:01 pm
It actually worked. Thank you!!
June 30, 2019 — 12:23 pm
Hory Shey says:
You’re the man! Thanks!
June 30, 2019 — 1:05 pm
June 30, 2019 — 5:23 pm
Thanks man worked for me
July 1, 2019 — 12:05 am
Thanks bro it’s working…
July 1, 2019 — 12:44 pm
This actually solved my problem. Been stuck with this problem for 4 days. I guess the cause for this error is due to the update (no idea how though).
July 1, 2019 — 4:55 pm
omg this works. my last gcash tranx was Jun 16 and havent been able to log in since then. I was also hesitant to call the hotline. This is so helpful. Thank you
July 1, 2019 — 7:38 pm
jing contreras says:
This works!!! Thanks a lot.
July 26, 2019 — 6:02 pm
Another way to do this is you just need to clear data on app settings. It worked.
July 1, 2019 — 7:54 pm
That’s right. Didn’t occur to me the first time around.
July 2, 2019 — 10:05 am
this works for me, thank you
July 4, 2019 — 12:54 am
Pilardo Torres Larroza says:
Thanks it worked on me too. It’s been a week since i couldn’t log in!
August 2, 2019 — 6:33 pm
if you already cleared the data will you be asked to type the sms code?that would be my problem coz i lost my gcash sim
July 6, 2019 — 8:00 pm
Clearing the data of app settings also worked. Thanks
July 22, 2019 — 3:27 pm
Thanks! It works fine by clicking Change and entering same mobile number. ‘X’
July 2, 2019 — 9:44 am
It really worked. You’re a genius. Thank you!
July 2, 2019 — 9:56 am
God mode Sir!
July 2, 2019 — 11:10 am
Lorraine Zea says:
So glad I came across this article. I had the same problem a couple of days ago and don’t know what to do. Thanks for sharing!
July 2, 2019 — 2:26 pm
It worked! Ang galing and very thankful sa pag share mo neto. God Mode! Genius!
July 2, 2019 — 4:21 pm
rae mann says:
thumbs up it works
July 2, 2019 — 4:26 pm
gerardo cortez says:
THANKS ALSO FOR THE HELP
July 3, 2019 — 3:22 pm
Geller Merka says:
thanks for the help, got stuck with the same error for 1 day ?
July 3, 2019 — 6:03 pm
Michelle Martin says:
Thank you! Tried your solution and it worked like a charm ?
July 4, 2019 — 7:49 am
Hi Jay! It worked for me too! Thank you so much. I couldn’t pay my pldt bill because of the stupid error. Now im good to go! Bless you!
July 4, 2019 — 8:33 pm
i just re entered my number. and it works.nicely Done :), thank you
July 5, 2019 — 2:31 pm
You’re Superb, Dude. Tnx so much. Problem for 4-days already solved! Tnx again.
July 5, 2019 — 4:30 pm
Ryan J says:
you’re a genius, man.
July 5, 2019 — 6:18 pm
Myleen Gail Reyes says:
Wow! This works! thank you! ???
July 5, 2019 — 9:30 pm
It worked for me even with my old mpin. Big big help….Thanks so much!
July 6, 2019 — 7:38 am
Dennis Gomez says:
Big big thanks for this it works!
July 6, 2019 — 9:30 pm
It is now working. I really thought my account has been locked somehow. Thank you so much for this. Clearing cache didn’t work. This is a weird issue .
July 8, 2019 — 12:20 am
Thanks dude.!!finally working
July 8, 2019 — 8:35 am
thanks sir jay
July 9, 2019 — 3:46 pm
Thx man youre the best. At first i thought it was because of globe maintenance. But i guess this is another issue that globe should try fixing. Thx again
July 9, 2019 — 11:32 pm
Julius Jason Tugade says:
Thank you very much!
July 10, 2019 — 8:05 pm
Thanks! I’ve been struggling with the same issue for the past weeks. This is very helpful!
July 12, 2019 — 6:37 am
Ang galeng! Thank you!
July 12, 2019 — 4:22 pm
Hi, still not working sa akin. After I typed in my MPIN, it will go to a verification process again and once I’ve inputted the number, an error pops up
July 12, 2019 — 7:22 pm
Mavericc Mijares says:
This worked like a charm! Thanks Homie! Sucks that as customers we have to figure things out for ourselves. Lets Do Better Gcash! Damn!
July 13, 2019 — 10:46 am
CEL MARIE says:
THANK YOU FOR SHARING YOUR EXPERIENCE… YOU HELP A LOT OF PEOPLE…GOD BLESS.
July 13, 2019 — 3:49 pm
Thank you for sharing. It worked right away. 5 stars for you ⭐⭐⭐⭐⭐
July 14, 2019 — 7:34 am
It worked!!! Thank you ❤
July 16, 2019 — 7:44 am
cool. i had this problem for a month… this is really awesome. thanks for the help
July 16, 2019 — 12:51 pm
beverly de guzman says:
IT REALLY WORKS!!
BIG THANKS ?
July 17, 2019 — 4:19 pm
Ambin Reyes Ocariza says:
Thanks man!!! Im 3days stuck on that annoying dialogue box! I check everyday my investment progress, so its a pain in the head for 3days unable to login to my account!.. thanks for the quick solution! Godbless!
July 17, 2019 — 11:41 pm
Thanks a lot! It works?. First time to encounter this kind of err!
July 18, 2019 — 7:55 am
Carol Cauilan says:
Thank you kala ko nahack na account ko puro error na ganyan lumalabas now nafix na sya thank you sa info. Apir ^_^
August 6, 2019 — 6:43 am
jose balanay says:
Great Jay…it works…now I can log in
July 18, 2019 — 6:34 pm
Richmond Tan says:
worked like a charm! thanks!
July 18, 2019 — 8:34 pm
Thanks really a big help to me…
July 19, 2019 — 7:46 pm
Clear cache niyo lang gcash app.
July 20, 2019 — 1:14 pm
How to clear app cache and app data in Android
Step 1: Head to the Settings menu. …
Step 2: Find Apps (or Applications, depending on your device) in the menu, then locate the app that you want to clear the cache or data for.
Step 3: Tap on Storage and the buttons for clearing the cache and app data will become available
July 20, 2019 — 1:18 pm
Thank you <3
July 22, 2019 — 11:12 am
Le Ha Vy Nguyen says:
same issue and your solution is work. OMG, thank you so much !!!!!
July 22, 2019 — 6:58 pm
Thank you. It works!
July 27, 2019 — 10:06 am
Uninstall the GCASH app, restart your phone then download and install again the app. When opening the GCASH app, you just log in. Provide your cp number, key-in your old PIN, enter the 6-digit verification code to your mobile number, and you are good to GO. ?
July 23, 2019 — 1:02 pm
This is very helpful. Thank you very much!
July 25, 2019 — 8:38 am
Great. It worked for me.
July 25, 2019 — 4:17 pm
Great, it worked. Thank you very much ?
July 25, 2019 — 6:50 pm
Wow! Thanks po! I finally able to use my Gcash again!
July 27, 2019 — 1:40 pm
Fittsu Kareego says:
Thank you lods.
July 27, 2019 — 1:49 pm
it works. i was reported to gcash but of course nobody answers. thank you! google is really amazing.
July 27, 2019 — 6:29 pm
Thanks to this! I have the same problem for 2weeks and this workaround fix the issue 🙂
July 28, 2019 — 4:26 pm
July 28, 2019 — 10:05 pm
Shaui Santos says:
Awesome! It worked. Thank you so much. (:
July 30, 2019 — 7:44 pm
Thank you. ang bagal ng GCash Customer Service…
July 31, 2019 — 4:27 pm
Gladys Malatamban says:
Thanks!! It worked. I was able to use my messenger and the *143 to pay QR and buy load tho before it was fixed :)) Still the app is best to use. Thanks again.
August 1, 2019 — 2:29 am
Thanks much for the info sir..It really worked 🙂
August 1, 2019 — 4:48 pm
Thabks for sharing. It worked!
August 2, 2019 — 8:20 am
Rafael Dante Quitoriano says:
Great! It worked for me. Thanks Paps!
August 2, 2019 — 10:55 am
it worked! thanks for this! big help!
August 2, 2019 — 1:34 pm
It worked!! Thanks a lot!!!
August 3, 2019 — 6:10 pm
It does work. Thank you sir for sharing. God bless u more.
August 5, 2019 — 10:42 am
It works! I had the problem for the last 2 days. Good thing I search for the error code. Thanks.
August 8, 2019 — 12:48 pm
Thanks a lot! I t really solve my problem. ?
August 8, 2019 — 3:20 pm
It worked! Thank you so much! ?
August 9, 2019 — 5:41 am
Thanks a lot!! Had this problem for about a month!! Your workaround works great!!! The issue maybe caused by systems update of android…
August 9, 2019 — 7:48 am
Thanks Man 🙂 you’re a lifesaver hehe
August 12, 2019 — 1:09 pm
any thing with regards to code ker3? this happened right after I fully verified my account
August 18, 2019 — 6:29 am
works for me too even if the error code is LO01401
January 29, 2020 — 10:52 pm