Since last night I have been unable to login to GCash. Did not change my MPIN. Wasn’t asked to change my MPIN recently. The GCash app would not just let me login. It gave the following error message:
There seems to be a problem. Please try again later. (Code HJL3)
Contacting GCash customer support was the last thing on my mind because we all know it takes them forever to respond let alone fix an issue. So I tried a couple of workarounds to see if I can fix this by myself.
The first workaround I tried was to change the MPIN. It still did not work.
Thought about uninstalling and reinstalling the GCash app but decided on changing the mobile number first. Since I don’t have any other number registered with GCash, I just re-entered my current number. After entering the authentication code and using my new MPIN, I was finally able to login.
I’ll do some searching online for this error or report this to GCash later on, but for now, you can try the workaround if you can’t login to GCASH:
- Tap on ‘Change’ on the GCash login screen.
- Select Yes when asked if you are sure to change the logged in number
- Use the number registered with GCash
- Enter the authentication code via SMS
- Login using your MPIN
If this doesn’t work then you’d have to report this to GCash customer support.
Anyone else who encountered this error? What fix worked for you? Do share in the comments below.