Just in the second month of having Converge as our primary ISP here in Cavite, we’ve already experienced an outage that lasted almost 12 hours. The following day, the connection was intermittent. The most frustrating of all is how difficult it’s been to contact their Customer Service, regardless of the channel.

I first reported the outage through their official Twitter account, and they responded after 5 hours! Tried to call their hotline and the feature to automatically generate a support ticket failed to work. So I patiently waited for almost 15 minutes to actually speak to someone, but when they were about to create a support ticket for a tech visit, the call got disconnected!

What I feared finally came to pass, it’s really hard and frustrating to get a reliable and responsive ISP outside of the capital.