In a bizarre and anti-consumer move, GCash has stopped offering customer support via chat. Back in February, you can reach their customer service team via chat from within the app which was great because they don’t have a dedicated hotline.
Sadly, that is no longer available, instead, we now need to create a ticket in order to reach out to their virtually non-existent customer service team.
While almost every other business has enhanced their customer service efforts by embracing social media, GCash has went into the opposite direction and made it harder for customers to get help. They still don’t have a dedicated hotline, no presence in Facebook or Twitter and now the only way to reach them is by creating a ticket. Frustrating!
If any one from GCash is reading this, how can you be so unkind and unhelpful to your customers?
Disclaimer: This blogger is not connected to GCash